Five of the Best Windows 10 Creator’s Update Features

These are the best features you’re likely to find as part of Microsoft’s Windows 10 Creator’s Update.

Microsoft released the Creator’s Update on 2017-04-11. Unfortunately, the rollout of this update hasn’t completed yet, as there are still a great many PC’s that have not received it yet, including my Surface Book. However, that doesn’t mean that those that have it won’t absolutely love it. Along with increased stability and performance enhancements, there are a few cool features that bare mentioning. I’ve pulled those and have a quick blurb on each.

• Night Light
Night Light is a new, time based Windows 10 feature that reduces blue light coming out of your display. If you compute in the evening, Night Light is supposed to help you sleep better. The introduction of blue light on the eyes and brain is said to increase brain activity. Night Light reduces blue light emitted from your display (be it built in or external), giving you the chance at a better night’s sleep. This reduction of blue light is also supposed to be easier on your eyes, especially in the lower lighting conditions often found in your home during the evening hours.
• Animated Doodles
Everyone loves taking photos. With the introduction of the smartphone, everyone has a camera with them, literally, all day long. Customizing your photos is often a huge pass time and something that nearly everyone loves to do. Thanks to Windows Photos, you now have a new customization option open to you.

After importing your photos into Windows Photos, open one up. You will see a “Draw” option near the top of the window. Click the option, and you’ll be able to choose a pen type. Draw what you want on top of the photo and then click Save. Click Play, and Windows Photos will replay the drawing actions you just completed on top of your photo. If you’re so inclined, you can share you’re photo and animated doodle with your friends through one of your favorite apps.
• Game Mode
The Windows 10 Creators Update improves gaming performance and provides a better overall gaming experience. If you have a powerful computer with a modern CPU and at least 16GB RAM, then you’re likely not going to see much of an improvement in gaming. However, if you have a laptop or other computer that wasn’t necessarily meant for gaming, you may see at least a 10% performance bump and better FPS (frames per second) rating . You should also see better performance from apps running in the back ground while gaming.
• Paint 3D
With the Creators Update, Paint got a significant update. Paint can now easily create entire 3D scenes. You can also now, ink things on Bing Maps and measure distances and make notes related to landmarks and other points of interest. It also includes a mini-view feature that allows you to keep UWP (Universal Windows Platform) apps to open in tiny dedicated windows while you do other tasks.
• Pause Windows Updates
The big thing about Windows 10 and its updates is that, well.. you get ’em whether you want them or not… whether you’re ready for them or not. That’s the way the OS is designed. You get updates when the OS and when MS want you to get them.

The problem with this is that without your direct input, you could lose important data, or find yourself locked out of your PC when you really need it. Thankfully, Microsoft saw that potential problem and has designed a way of stopping the force feeding. With the Creators Update, you get more control over when Windows 10 is updated.

When an update is ready to install, Windows displays a large notification with three options – Restart now, Pick a time [to restart], or Snooze. You can’t dismiss the notification without picking an option. If you choose Snooze, you get a three day pass on the update; and you can hit Snooze as many times as you want. If you snooze an update for 35 days, Windows 10 won’t push the update to you without you first agreeing to the install; but it will change Snooze to Remind Me Tomorrow. This is perhaps one of the most important new features in the Windows 10 Creators Update.

Windows 10 Update Assistant
Have you gotten the Windows 10 Creators Update yet? Have you paused any updates? With Microsoft’s Windows 10 Creators Update still rolling out to PCs across the planet, it’s hard to say if and when everyone will be able to experience these great updates. For example, the only way I can get the Creators Update on my Surface Book is to either force it with the Windows 10 Update Assistant.

The Update Assistant is a downloadable executable that allows you to pull down the update itself so it installs on your computer; or will allow you to download an image that you can burn to a DVD or to a USB stick that will install Windows 10 Creators Update from scratch. If you choose this latter option, you will need a computer with a transferable license (one that can be upgraded to Windows 10); or you’ll need to purchase a product key.

If you opt to use the Windows 10 Update Assistant, you’ll need to be a more experienced Windows user. You’ll need to be able to troubleshoot update issues and problems on your own. For example, I forced the Windows 10 Update, and things ultimately went sideways about three to four weeks post update. I have no idea what happened. I don’t really care. All I know is that I had to reset my Surface Book, wiping all of the data, taking it back to factory fresh. That was about three weeks ago, and I have yet to get any kind of signal that my Surface Book can or will update itself to the Creators Update anytime soon. Windows Update is offering me the Windows 10 Update Assistant again, and to be honest, I’m not eager to jump on that boat again.

The Creators Update in and of itself is really great. I enjoyed using it, over the Anniversary Update. I think it’s must more stable and my Surface Book was noticeably faster with it. However, as I’ve found with Microsoft, it’s the route of the journey and not necessarily the journey itself or even the destination that’s the issue. The road you take will really determine what happens to you after you get there. That’s what happened to me.

If you’re using the Windows 10 Creators Update, I’d love to hear what your favorite features are. You obviously know what ones l like best. Why don’t you meet me in the Discussion area and let me know what your favorites are as well as how you got there.

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Waxing iNostalgic – iPhone’s 10th Anniversary

I’ve got very specific memories of using Apple’s early iPhones…

I’ve been an iPhone user for quite a long time. In fact, I covered iPhone 3G Day for Gear Diary’s Judie Lipset Stanford back in the day when I helped her get Gear Diary off the ground as writer number 3 for the site (Judie was writer number 1, Mitchel Oke was writer number 2…). Back then, Gear Diary was really a mobile first site, covering any and all mobile technologies. I wrote a lot for her between 2006 and 2008.

In July of 2008, I stood in line at a local AT&T store and picked up an 8GB iPhone 3G. It was the big boy back in its day, and it was the BOMB… or so I thought. I ended up selling the device just three months later. It wasn’t a hard decision to make, as I recall. At the time, I had had just about enough.

At that time, AT&T had a HUGE wireless coverage problem. At the time, no one seemed to be able to understand that a wireless internet device was only as good as the coverage it needed for internet connectivity. I, however, put two and two together, and made the “3G light bulb” come on for many bloggers. At the time, someone submitted my article to Slashdot, and Gear Diary came down as a result of the entire internet reading the article… apparently, all at the same time. It was very exciting, but very troubling for the site, as we tried to figure out how to keep it from falling over due to the avalanche of traffic.

Ultimately, it was AT&T’s numerous coverage issues that caused me to dump my iPhone 3G. To be honest, I just couldn’t take it any longer. When you’re sitting completely still, and your call drops 8 times in under 30 minutes, something has to change. That kind of connectivity problem didn’t exist with other smartphones at the time. I sold my iPhone 3G and was much, much happier.

However, I recognized and realized that the formula that Apple was working on would eventually gain ground over both Blackberry and PocketPC (Microsoft), the two industry leaders at the time, and had mixed feelings about my sold iPhone soon after. However, I was determined to wait it out.

I came back to iPhone with the iPhone 4S, three full revisions later (the iPhone 3Gs and the iPhone 4 were released prior to the iPhone 4S). By that point, Apple’s ecosystem of apps, music and video content had matured enough that it was a much more compelling smartphone choice; AND more importantly, AT&T had done a great deal of clean up on their network coverage issues. I’ve been a consistent iPhone user since the release of the iPhone 4S, and so has the rest of my family.

With 2017 being the 10th anniversary of Apple’s iconic iPhone, I’m looking forward to the release of whatever they end up designating as their 10th Anniversary model, be that the iPhone 8, the iPhone X. By any name, it’s bound to be an iconic device, and definitely one for the history books.

Stick around, kids. I’ve got some really fun and interesting Apple related updates and reviews coming in the next week or so.

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MacSales Introduces 2.0TB Aura Pro SSD

MacBook Pro upgrades are few and far between; and you NEED to look at this one, long and hard…

I’ve been using Apple computers since 2006 when Apple made the switch from PowerPC chips to Intel. At that point, due in large part to Apple’s Boot Camp, it made perfect sense. Back during this time, it was really easy to upgrade nearly every Mac. Today, Apple’s Boot Camp even supports Windows 10, continuing to make it a perfect multiplatform solution.

In 2012, Apple released the retina MacBook Pro. This display change signaled not only a change in Apple display technology, but a change in its notebook architecture. At this point, according to Apple, the MacBook Pro was no longer user upgradable.

That is… until now.

On 2017-06-26, MacSales and OWC (Other World Computing) announced the availability of a 2.0TB SSD upgrade for the mid-2012 to early 2013 Apple MacBook Pro with Retina display. This particular upgrade is a HUGE deal. OWC and MacSales are one of the very few providers of upgrades for this class of MacBook Pro notebook. The upgrade comes in two flavors – one with an external enclosure and one without.

The Aura Pro 2.0TB SSD upgrade frees up and boosts capacity on the internal hard drive – at over five years of MacBook Pro ownership. The Aura Pro drive is also available as a kit with an Envoy Pro enclosure to immediately reuse an Apple internal hard drive, creating a new external USB 3.1 Gen1 portable drive. This is the perfect upgrade for a middle aged Mac, as it increases storage by at least 1TB (for those MacBook Pros that came with a native 1.0TB internal SSD).

aura

The Aura SSD line is a professional storage line that offers increased performance not only over the native SSD, but other SSD replacements. It also provides

The Aura Pro SSD offers a wide range of industry-leading controller technologies for performance and reliability, including:
• Global wear leveling algorithm automatically distributes data evenly and manages program/erase count, maximizing SSD lifespan.
• StaticDataRefresh technology manages free space, gradually refreshing data across the SSD over time, enhancing data integrity.
• Hardware BCH ECC corrects errors up to 66-bit/1KB for superior data retention and drive health.
• Best-in-class power consumption.
• Advanced security protocols support AES 128/256-bit full-drive encryption.
The cost of the 2.0TB Aura Pro is $899.99 USD for the drive only. If you’re looking for the kit with the Envoy Pro enclosure, it will set you back a cool $939.99 USD.

I had an Aura Pro 480GB SSD for the Late 2012 MacBook Air that I had for a couple of years. The performance of that drive was totally awesome. The performance bump on that i5 based Mac was definitely noticeable and a huge boon. It was more than worth the cost of the drive.

I am currently working with OWC and MacSales to see if I can get one of these drives for review. I will let you know how that effort goes. It will be a nice contrast review against the Mid 2017 15″ MacBook Pro and OWC/ MacSales USB-C Dock and Thunderbolt 3 Dock that I have waiting in the wings.

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Top 10 Tips to Avoid Malware

In light of the latest bit of ransomware – Petya – here are tips to prevent getting hacked

The latest bit of ransomware – dubbed Petya – is currently running through banks, financial institutions and healthcare facilities in both Asia and Europe. The bug, like most ransomware, encrypts corporate data by encrypting hard drives, preventing access to needed data and computer systems. It also seems to have crossed the pond and entered the US.

Pharmaceutical manufacturer Merck reported that it had become infected with the malware as did multinational law firm DLA Piper, which counts over 20 different offices in the United States. Heritage Valley Health Systems, a health care network that runs two hospitals in Western Pennsylvania, also confirmed in a statement to Recode on Tuesday to be the victim of the same ransomware attack that has spread around the globe.

Petya in and of itself is a bit problematic in that this particular bug has the ability to adapt and mutate quickly, often working around patches that have been released by operating system and anti-malware vendors alike. With Petya, it’s difficult to insure your computing systems stay malware free. Anti-malware and OS vendors are having a great deal of trouble staying ahead of the game.

So, what’s the best way to stay Petya (as well as other phishing and ransomware infections) free? The best advice I can give ANYONE is to follow these top 10 computer security tips.

1. What’s in a Name?
Just because you see an email in your inbox from a name you recognize doesn’t mean they sent it to you. Be wary of all email in your inbox. Inspect the email address. If it looks suspicious or if you don’t recognize the domain (the wording after the “at sign” – for example @microsoft.com), don’t open it. Delete it immediately.
2. Look but don’t Click
Hover your mouse over any embedded links in any of the emails you receive. Don’t click before you do. A tool tip should appear showing the actual email address, or in the case of browser based clients, the address should display in the status bar at the bottom of your browser window. If the address isn’t one you recognize or if it looks strange, again, don’t click it.
3. Check for Spelling or Grammar Mistakes
Legitimate messages don’t have major spelling errors or clumsily structured sentences. If the message reads strangely and strikes you as unprofessional, its likely a fake. Delete it.
4. Analyze the Salutation
Messages from financial institutions will always address you by your name. They’re never going to call you, “Valued Customer.” If you get something like this from one of your financial institutions, I’d delete it and ignore it.
5. Don’t Give out Your Personal Information
Legitimate companies will never ask you to provide identity information or credentials via email. EVER.
6. Beware of Urgent or Threatening Language in the Subject Line of any eMail
Invoking fear via threatening or urgent language is a common phishing tactic. Be wary of any email indicating that your “account has been suspended,” or your account has had an “unauthorized login attempt.” There’s an excellent chance the emails are bogus.
7. Review the Signature Line
Lack of details about the signer or the absence of their contact information at the end of the message strongly suggests a phishing attempt
8. Don’t Click on Attachments
Malware payloads are often embedded in email attachments. Don’t open any you weren’t expecting, even from someone you know. Contact them offline, if possible, and confirm they sent you the attachment.
9. Don’t Trust the Information in an eMail Header
Hackers are smart enough now a days to spoof not only the display name, but the mail header as well. Even if you know how to check this information, you may not be able to validate it as genuine, so don’t bother. Assume this information is fraudulent in any suspect email.
10. Don’t Believe Anything you see
This is NOT your father’s internet any more. The world is hell bent on stealing everything you own and could own in the future (your identity, your credit, etc.), so the best defense is a strong offense – don’t trust anyone or anything you suspect is illegitimate. It may look valid, but it’s better to err on the side of caution that to spend the next 8 to 14 months straightening out your credit because you were the victim of a phishing attack. If you have even the slightest doubt or it even remotely looks suspicious, don’t open the message.

The point of all of this is that THIS particular piece of malware REQUIRES diligence.

Petya is rapidly changing. Its mutating and adapting to patches and detection engines in popular and well known, professional grade malware prevention products. You HAVE to be careful here, or you may end up losing everything on your PC.

Aside from the above, you should also do the following proactive steps on a regular basis. (start NOW if you haven’t done these yet, and insure that you do it malware free):

1. Install and Run an Anti-Malware Package
I have used a number of different packages over the years. Right now, one of my favorites is IOBIT Advanced SystemCare 10 Pro. Regardless of what you use, get one, install it, and use it… often.
2. Get your data on a cloud service
Whether we’re talking productivity files (Word, Excel, etc.) or pictures and home movies, it doesn’t matter. Get your data synchronizing with a cloud service so that you have an easy way to get your data back if it gets taken hostage.
3. Start a Local Backup Regimen
Macs have Time Machine. Windows users have Windows Backup; or you can use AOMEI Backuper and AOMEI Image Deploy. However, any way you cut it, you need to start and execute a local backup plan.
4. Start an Off-Site Backup Regimen
In order to do this, you need an off-site back up service like Carbonite or Backblaze. These low cost, subscription based services allow you to back up your computer over the internet and allow you to do a simple restore as well via the internet or via a hard drive that you can order and have delivered to you.

So, in summary:

1. Trust your Gut. Don’t open goofy looking email. Just delete them
2. Backup your data
3. Install and run an antimalware app

Have you gotten hit by ransomware? Have you paid the ransom, or have you just blown or replaced the drive and started over? I’d love to hear from you if you have gotten bitten. If you have, hit me up in the Discussion area, below, and tell me all about it.

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AOMEI Image Deploy

Deploy a consistent drive image to any networked PC with this must have Windows tool.

Whether you’re a tech savvy consumer or an IT tech looking to make your life easier, one of the biggest challenges I’ve ever seen faced is building and deploying a consistent PC image. What I mean is – have you ever taken the time to build your PC’s Windows installation and gotten it JUST the way you want it, only to have viruses and bad software make it the worst PC you’ve ever seen? I have; and it’s frustrating beyond words trying to get it back to the way it was before everything went sideways. That is… until now.

This is the biggest reason why I like AOMEI Image Deploy. It’s a Windows tool that allows you to quickly and very easily put a standardized image on any PC connected to your (home or corporate) network.

In a corporate or business IT setting, IT techs often deploy specific desktop and laptop hardware. They often take time to craft one installation on each of the hardware types they support and then take a snapshot or image of the drive. The idea here is to deploy the exact SAME Windows build and software installs to each and every like piece of hardware you support. Then, when you have a faulty drive or the need to recreate that install elsewhere, it’s very easy to get that computer back to where it was. Troubleshooting takes minutes instead of hours.

If you opt to pay for AOMEI Image Deploy Technician, the app provides support for dissimilar hardware. This will allow you to deploy a single image to multiple clients, even if those computers are configured with different components. Having different drives, graphic boards, mother boards, etc. won’t mater. You’ll be able to ensure normal system startup on Dells, Lenovo’s, etc. with the same image.

AOMEI Image Deploy is a free image deployment and network cloning app that supports deploying and restoring images to multiple computers over a network. It will not only offer a free deployment solution, but it will allow you to do it simultaneously.

App Pro’s: End to end Free deployment solution, Easy to use, can deploy a single image to a number of different PC’s simultaneously

App Con’s: Free version doesn’t support dissimilar hardware, Technician Edition is $200USD, Free version has low priority support

Conclusion: While I have never been a PC tech, I’ve gone down the image deployment route for my own PC restore needs. With the large number of shareware titles I’ve reviewed over the years, having an app like AOMEI Image Deploy would have made my life SOOOO much easier. All you need is a standard image and a network connection. The software will do the rest. Images deployed by AID are created in AOMEI Backuper. Thankfully, that app is ALSO free and available here on Soft32.com.

The images are easily created and stored. The deployment software is easy to use. Since both are free, this is probably one of the easiest decisions I’ve ever had to make.

Please note that AOMEI Image Deploy it works only in conjunction with the company’s AOMEI Backupper Professional Edition backup software.

URL: http://aomei-image-deploy-free.soft32.com/

 

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Microsoft Replaces Placeholders with Files on Demand

OneDrive’s Placeholders have finally gotten a replacement on Windows 10…

I think nearly everyone will agree – Windows 8 was pretty much a train wreck. The OS confused nearly everyone that used it; and that confusion came in the guise of a tablet “interface” that had features missing, existing features deprecated, and a new set of applications that just didn’t fit the design language that everyone was used to when it came to Windows.

However, there was one thing that came out of it that nearly everyone, present company included, really liked, and that was OneDrive Placeholders.

Placeholders in OneDrive were special file stubs that looked like your documents but actually just “took the place” of the actual document. When you actually wanted or needed to edit the actual file, you could double click on it to open it or sync the actual copy down to your hard drive and use it as you normally would. Placeholders were a wonderful way to seeing every file that was stored on OneDrive. This was especially helpful so that you wouldn’t have to choose what files to have on your PC or not. You could bring down what you needed and the rest was done with Placeholders.

Unfortunately, the version of OneDrive that came with Windows 8.x was not compatible with Windows 10. Microsoft further deprecated all subsequent versions of OneDrive so that all platforms (all versions of Windows, macOS, etc.) ran off the same sync engine. Placeholders, we were told would come back at a later date.

My friends… that time has come.

As part of the latest Windows Insider build on the Fast Ring – Build 16215 – Microsoft is releasing a new OneDrive client that has a new feature called Files On-Demand. In an entry on the Windows Blog, Dona Sarkar, a software engineer in the Windows and Devices Group at Microsoft noted,

“With Files On-Demand, you can access all your files in the cloud without having to download them and use storage space on your device. All your files—even online-only files—can be seen in File Explorer and work just like every other file on your device. You’ll be able to open online-only files from within any desktop or Windows Store apps using the Windows file picker. And you’re covered in both your home and professional life since it works with your personal and work OneDrive, as well as your SharePoint Online team sites.”

The updated OneDrive client will be rolling out over the next few days but can also be installed from here.

After enabling Files On-Demand in the updated OneDrive client, your files will have an “Online-Only” status and be shown with an icon with a “cloud” overlay, similar to what you see below. Local files will have a green checkmark with a white background. Always available files (those that are marked, “always keep on this device”) will have a white checkmark with a green background. Examples of all three icons can be seen immediately below.

Please note that installing this version of the OneDrive client on any other Windows version – for example, Windows 7 – won’t enable the feature. The feature is dependent upon the latest Fast Ring Build, currently Build 16215. Release notes for that build can be found here.

When installed on a Windows 10 PC with the right Fast Ring Build, the user will see the following when they click on the OneDrive icon in their system tray:

Unfortunately, for me, I don’t sit in the Fast Ring any longer. I’ve had too many issues with prerelease versions of Windows to understand that if I want my Surface Book (or other designated Windows 10 PC) to run without issue or problems, I need to stay away from them. It’s really a one way move. Every time I’ve tried to reset my PC back to a released version of Windows 10, its died.

Files On-Demand is currently scheduled to be part of the Windows 10 Fall Creators Update, due out sometime in Q3 2017.

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Wondershare Video Converter Ultimate

Download, Convert and burn your videos to DVD’s with this easy to use cross-platform tool.

When you’re a parent or grandparent, believe it or not, video is what you live for. Thirty to forty years ago, it used to be pictures. Grandparents would patiently wait for pictures of their grandchildren to come in the mail; or they’d be hand delivered to them. Either way, what they got were physical stills, and that’s about it.

Today, it’s a completely different story.

Today with smartphones and with the internet, parents (and grandparents alike) can take and share not only stills but video with nearly everyone, at any time. However, not everyone is as technology savvy as the next person. Sometimes, you need a different, more traditional way to share video. That’s why I like Wondershare Video Converter Ultimate. It’s a cross platform (Windows and Mac) tool that allows you to share your story regardless of computer type.

Wondershare Video Converter Ultimate is an all-in-one multimedia suite that enables you to extract audio from videos, convert videos to any popular format with zero quality loss and 30x faster conversion speed. With it you can transform any home DVD movie to nearly any format you want, burn & copy home DVDs, provide one-click online video download, edit videos and more. The package is very compact and easy to use.

Wondershare Video Converter Ultimate supports native codecs like Apple Pores, Intermediate Codec, and DNxHD, so you can convert videos to one optimized format for iMovie, FCP etc., and then edit them for the best overall effect. The process is fast, over 30x faster than previous versions; and allows you to convert both audio and video to and from over 70 different formats. The app also supports native codec support for professional apps like Final Cut Pro.

App Pro’s: Works on both Mac and Windows platforms, provides for conversion, downloading

App Con’s: Not all web browser extensions install correctly

Conclusion: Wondershare Video Converter Ultimate is an easy to use multi-platform application that is fast and easy to use. You can use it not only to download non-copy protected videos from the internet; but you can use it to burn DVD’s with cool menu systems as well.

The app runs off of a subscription service, costing $40USD per year for a single computer license. You can also purchase a single, lifetime license for $60USD. A family license (2-5 computers) for $118USD for Macs and $100USD for Windows PC’s.

I’ve really liked using this app. It’s easy to use and offers a great many features that you would normally only find on a much more expensive, desktop app. The only issue I’ve had with this app is the installation of its Chrome Extension. The process generates an HTTP404 error, clearly indicating that either the application is in error, or the extension location in the store has been moved.

URL: http://wondershare-video-converter-ultimate-mac-version.soft32.com/

 

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Surface Book Supplies are Constrained – Part 2

This is not something you want to hear when you’ve got a fatal problem with your Surface Book…

Last time, I waxed poetically about how my three month old Surface Book turned up defective. It wasn’t a happy time over here, and I did my best to get Microsoft to cover its replacement under warranty. I was successful, but it took a bit of doing on my part; and it also uncovered an unknown and previously unannounced product constraint on the Surface Book.

There are effectively no additional units to be had (as of 10 days ago, based on the date that I’m writing this, 2017-06-12). I guess this just really bothers me. When something like this happened to me with my Surface Pro 3 a couple of years ago, product constraints weren’t an issue. I was able to get everything swapped out without issue. Now, there’s a problem getting replacement Surface Book units.

I was a bit curious about all of this, so I contacted my good friend, Mary Jo Foley, through Twitter:

I had heard about the rumor that Surface Book may be replaced, but it seemed to me to be insubstantial. I’m also not buying that the product’s supplies are being constrained NOW for a refresh later this year.

Yeah… I trust MJF completely, but I find that her not having heard anything about the current constraint to be concerning. She usually has the inside track (hence the “All About Microsoft” thing and her going so well together.

Since this whole incident went down, almost 10 days ago, things have been going pretty well over here for me and my Surface Book. However, this is not the first time that I’ve had a Surface device die on me when trying to restore the device to a previous version of Windows.

It happened twice with my Surface Pro 3, as well.

I don’t know if this speaks to a problem with the SSD, the SSD drive controller, the driver for the SSD or the controller, or just the process in general. However, to be honest, this is not something that I really want to repeat, any time soon. It’s gotten to the point where I really don’t have any trust in the Windows 10 Restore process.

I think it would have been fine if I had started everything with the Surface Book Recovery Image Image; but in truth, I don’t know for certain. It may just have been a bad controller. However, I wasn’t experiencing any issues or problems with my Surface Book that would leave me to believe I had a hardware issue. I just wanted to return to the previous build, which shouldn’t have been a problem. As soon as the device restarted for the first time, things went sideways.

If this were just an issue with the SSD (and not, as I have postulated, the drive controller), then the device should have started up from the Recovery USB stick. We should have gotten a different set of screens. Instead, all we saw was a flashing Surface Logo and the UEFI setup screens.

I think the things I find most concerning about all of this are the following:

1. No one seems to know what that drive icon with the “X” through it on the UEFI setup screen really means.
Is it a bad driver, bad drive or bad drive controller? According to the service techs at Microsoft’s Answer Desk (read the MS Genius Bar…), your guess is as good as mine… or theirs. They don’t have any documentation on it.
2. No one knows why Surface Book Supplies are currently constrained.
They also don’t know when they will get stock; or when the constraint will end. They can’t fulfill warranty replacements when someone brings in a three month old lemon and asks for an exchange, even if you’ve purchased their extended warranty (which I haven’t; but was suggested to me). I find this to be very confusing AND very concerning.
3. Microsoft tried to sell me an extended warranty for a broken unit they couldn’t replace. I’m also not pleased that the original service tech suggested that I lay down an extra $250 for an extended warranty that wouldn’t do me any good until God knows when. That didn’t – and still doesn’t – sit very well with me. It seems like the guy was trying to score points for a warranty sale that would benefit HIM instead of me.

So, at the end of the day, what am I left with?

1. A replaced Surface Book. I appreciate the Manager going the extra mile here and cannibalizing a business order to replace my defective consumer unit, but honestly, this should have been her first, go to answer. I shouldn’t have had to turn to leave and then beg her and the store staff for some other kind of solution to my replacement problem.
2. A bit of customer service concern. Again, I shouldn’t have to beg for something that should have been a very easy fix on Micrsoft’s part. They also shouldn’t have tried to sell me an extended warranty for something that I was in their store trying to have replaced. That was kinda tacky.
3. Confusion about the supply constraint. No one seems to understand why the Surface Book is currently constrained. At best all we’ve got is conjecture and rumor; and potentially upset customers who need replacement units, if needed.
4. Concern about Windows 10’s Restore Process. This isn’t the first time that I’ve had an entire unit break because I tried to use Windows’ Restore PC process. I think there’s enough here to warrant some kind of internal investigation. At this point, I can’t recommend users running Restore at all, especially on a Microsoft Surface device. I haven’t been able to run Restore without the process killing my device.

Microsoft…? Are you listening? I’d really appreciate an off line conversation, here. I’d really appreciate some answers. To be honest, I’m not completely comfortable with the results noted above, and I’d like to hear a response from someone at your office.

What about you, kids..? Has anyone here had issues with Microsoft’s Restore PC process in either Windows 8.x or Windows 10? Has it bricked your device? Have you done it on a Surface Book and then had trouble replacing it due to the supply constraint? Were you able to recover?

I’d love to hear from you on all of this. Why don’t you meet me in the discussion area below and give me your side of the story?

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